• Home
  • TCCI Training - Selling & Customer Service Essentials

TCCI Training - Selling & Customer Service Essentials

  • 27.10.2020
  • 9:30 AM - 12:30 PM
  • Launceston

Course Content

This course encompasses elements from both the selling essentials and customer service essentials, with a focus on maximising sales through identifying customer needs, and presenting information a way to encourage the sale.

This session provides a holistic approach to exceeding customer expectations in a service environment.

Learning Outcomes

Participants will develop a greater understanding of customer behaviours through the use of listening techniques and phrases to better connect with & understand their customers.

Through identifying and  understanding where the sale is, you will learn how to keep the momentum moving forward and create

  • Brand and History – competitive advantage
  • Introduction to the sales Process
  • Customer Experience/Perceptions
  • Communicating with different Styles of behaviour
  • Building the relationship
  • Understanding customer needs
  • Handling objections
  • Closing the Sale
  • Overcoming objections
  • Features and benefits

Who should attend?

This course is designed for anyone working in a service environment where you are presenting and selling products or services.


  • If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training, you will need to contact the TCCI prior to booking on 03 62 36 36 00 or email training@tcci.com.au.
  • Cancellations received less than 10 days prior to the course date will incur full course fees
  • Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from ticket booth
Book tickets here.


The George Town Chamber of Commerce supports existing local business, industry and enterprise and encourages new enterprises from manufacturing and heavy industry, educational, retail, support services and tourism in the George Town and surrounding areas.


Email: info@georgetownchamber.com.au

PO Box 50
George Town, TASMANIA 7253


Copyright © George Town Chamber of Commerce.

Powered by Wild Apricot. Try our all-in-one platform for easy membership management